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  • News
  • February 23, 2018

Ontario making Consumer Reporting Safer, More Accessible

MPP Arthur Potts' proposed changes adopted by Government

MPP Arthur Potts’ Bill on Consumer Reporting Moves to Legislation


MPP’s Private Member’s Bill focused on consumer fairness and access to information


FOR IMMEDIATE RELEASE                                                                         February 22, 2018


Earlier today, the Hon. Tracy MacCharles, Minister of Government and Consumer Services, introduced legislation that would, if passed, give consumers easier access to credit information and improve access to elevators. The new law would also make Ontario the first jurisdiction in the world to establish standards for elevator repair times and would give Ontario consumers the strongest rights in Canada over information held by consumer reporting agencies.

The proposed changes to the Consumer Reporting Act were initially introduced by MPP Arthur Potts (Beaches-East York) by way of his Private Member’s Bill 167, the Fairness in Consumer Reporting Act, 2017. The proposed changes under the Access to Consumer Credit Reports and Elevator Availability Act introduced today would require certain credit reporting agencies to:

  • Give consumers online access to their current consumer score at least two times per year, free of charge
  • Include in a consumer report information about any consumer scores given to third parties in the past 12 months
  • Implement a credit freeze, at the request of a consumer to help reduce identity theft.

Protecting consumers is part of Ontario's plan to create fairness and opportunity during this period of rapid economic change. The plan includes a higher minimum wage and better working conditions, free tuition for hundreds of thousands of students, easier access to affordable child care, and free prescription drugs for everyone under 25 through the biggest expansion of medicare in a generation.


“I’m pleased that our government has recognized the importance of providing online access to consumers’ credit scores, free of charge. This will help protect the integrity of our credit reporting system and, more importantly, will ensure that Ontarians that are treated fairly. This legislation implements my Private Member’s Bill that was introduced last fall, and provides consumers with another layer of security against fraud by allowing them to freeze their reports. I look forward to supporting the legislation as it moves forward to become law.

-       MPP Arthur Potts, Parliamentary Assistant to the Minister of Transportation and the Minister of the Environment and Climate Change


“Our proposed new rules for consumer reporting agencies and elevators would, if passed, help give Ontario consumers more information about things that we rely on in our daily lives. Better information about credit scores can be a critical link in financial health, and access to reliable elevators is a necessity, and in some instances a lifeline. We need to make sure that both are transparent and on the up and up.”

-       Tracy MacCharles, Minister of Government and Consumer Services



  • From January 2015 to December 2017, Consumer Protection Ontario received approximately 2,000 complaints and inquiries about consumer reporting agencies.





For more information or Member availability:

David Bellmore, MPP Potts Office


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